FAQ

Check our FAQ section for your questions.

About Retinol

What is Retinol?

Retinol is from the family of Retinoids, which are derivatives of Vitamin A. Prescription Retinoic Acid or Tretinoin (most popularly known as Retin-A), has been used for over 20 years by dermatologists, due to its clinical effectiveness for treating acne and skin aging.  Retinol, is a genius form of Retina-A, because it comes with many of the same anti-aging skincare results, but with less skin irritation. Retinol products do not require a prescription.

 

What’s the difference between Retinol and Retin-A?

Both Retinol and Retin-A are effective forms of Vitamin A. Retin-A is an acid form, and while effective, the intense peeling, sun sensitivity, redness and other side effects can prevent compliance.  Retinol is a milder form, which allows the skin to adapt to the treatment gradually, providing scientifically proven results. Other forms of Retinol that you may have encountered such as Pro-Retinol, Retinyl Ester and Retinyl Palmitate do not have the same effectiveness.

 

What is Retinol Active?

While many over the counter anti-aging creams in the past have contained Retinol, many were not effective, because Retinol ingredients are difficult to stabilize.  This means the ingredients don’t remain active in the bottle, so they don’t work as expected. True Results Retinol Active uses new technology that allows Retinol to remain active and effective every time you use it. In fact, we lab certify that the Retinol active levels we claim on our package are 100% accurate after we manufacture.

 

Is True Results Retinol Active different than other Retinol products?

Not all products contain active Retinol. True Results Retinol Active Skincare is different because it uses the latest, revolutionary advancements in Retinol combined with patented, natural moisture boosters that transform your skin, making it soft, supple and younger-looking. It’s this supercharged formula that gives you proven True Results! 

 

Does Retinol require special packaging?

Yes, Retinol skincare products require air-tight and opaque packaging to ensure the product does not degrade and remains active. True Results Retinol Active Skincare is specially formulated and packaged to ensure Retinol remains active.

 

What kind of results will I get from using True Results Retinol Active Skincare?

Proven to be one of the most effective skin anti-aging fighters, Retinol has been shown to diminish the appearance of fine lines, wrinkles and age spots while reducing pores and improving skin texture and tone. Collagen production and skin firmness is boosted, leaving skin smoother and younger looking. Results are cumulative and continue to improve the longer you use it.

 

How long will it take to see results?

While you’ll see your skin transforming in as little as 7-days, you’ll see the best results by using Retinol for at least 8-weeks.  Once your skin adjusts to the Retinol, progress to the maximum-strength Night Cream Retinol Active 1% formula.

 

When should I start using Retinol?

It is never too early to start taking care of your skin to prevent skin damage and the signs of skin aging.  Using Retinol in your 20s and 30s along with SPF50 can help keep your skin firm and glowing while combating future wrinkles and the effects of environmental damage that causes premature skin aging. Retinol also works great for those who need to reverse the signs of skin aging, and can even be used into your 80s and 90s!

 

Does Retinol stop working after a while?

Studies that have been conducted for a full year have shown that continued use of Retinol helps prevent future wrinkles, increase cell renewal and boost collagen production. Results were cumulative and continued to improve over time.  You can read about the Retinol study here.

 

What happens if I stop Retinol?

If you stop using Retinol, eventually your skin will return to its original condition.  If you start Retinol over again after stopping for some time, your skin will need to go through the transition period again.

 

What studies have been done to prove Retinol really works?

Retinol is the only over the counter anti-aging ingredient that has been proven in multiple studies to reverse the signs of skin aging while stimulating the production of collagen and dermal fibers. You can learn more about the studies on Retinol here.

Ingredients and Testing

Does True Results test products on animals?

No, we do not test our products on animals and our products do not contain animal ingredients.

  

How to Use

How does the True Results Retinol Active Skincare System work?

True Results works best when you use the Active Retinol 3-step system to cleanse, repair and protect your skin.  All steps are designed to be used together and consistently. If you are new to True Results try the True Results Retinol Active Starter Kit or choose a full sized kit.

 

How do I get started with Retinol?

If you’re new to Retinols, start with the True Results Retinol Active Starter Kit or mid-strength Night Cream Retinol Active .5%.  While you’ll see your skin transforming in as little as 7-days, you’ll see the best results by using Retinol for at least 8-weeks.  Once your skin adjusts, progress to maximum-strength Night Cream Retinol Active 1%.

 

What % Retinol do I start with? 

We offer Night Creams with Retinol Active levels of .5% or 1% and a targeted Eye Serum Retinol Active .25%. If you have never used a Retinol product before, start with the mid-strength Night Cream Retinol Active .5%.  Once your skin adjusts to the mid-strength .5% formula, progress to the maximum-strength 1% formula.

 

How do I use True Results Retinol Active Night Cream?

Apply 2-3 pumps of Retinol Active Night Cream to dry skin after cleansing. Smooth over your face and neck, and if desired top of hands. Allow to fully dry on skin and use once a day before sleeping.

 

How do I use True Results Sunblock? 

Apply a dime size amount of Sunblock to your face, neck and if desired top of hands. Smooth all over until ultra-sheer Sunblock is absorbed into the skin. Use every day in the morning while you are using the Retinol Active Skincare System.

 

How do I use True Results Facial Cleanser?

Apply 1-2 pumps of cleanser to damp face and neck, and gently massage in circular motions for 1-2 minutes. Rinse with warm water and softly pat dry. Use in morning and at night before applying skincare products.

 

Do I have to use Retinol products every day?

Retinols work best through consistent and continuous use. Stopping and starting Retinol products inconsistently will prevent your skin from going through the complete process of repair and renewal. If you cannot tolerate the treatment every day at first, reduce your schedule to every other day or every third day. Once your skin can tolerate Retinol, increase to every day. Progress to higher levels of Retinol once your skin has acclimated fully.

 

Can I use True Results Retinol Active Night Cream during the day?

True Results Retinol Active Night Cream is recommended to be used as a highly potent overnight treatment. We don’t recommend using Retinol products during the day as they make the skin more sensitive to the sun.

 

Can I use the Eye Serum on my entire face?

Yes, absolutely. While the Eye Serum Retinol Active .25% is specifically formulated for around the eyes, we also recommend it for use on the entire face for those more sensitive to higher Retinol percentage creams.

 

Can I use the Night Cream on my neck, hands and body?

True Results Retinol Active Night Cream is effective anywhere on your body and we recommend using it where skin aging and pigmentation is most prevalent; your face, neck, décolleté and hands.   

 

Can I use moisturizer over True Results Retinol Active Skincare products?

If your skin needs additional moisture, we recommend using True Results Face Cream or Sunblock as much as needed, a minimum of 30 minutes after you use any of the True Results Retinol Active products.

 

Can I use too much Retinol Cream?

Generally with Retinols, less is more. Using too much could cause more irritation than is necessary to have effective skin transforming results.

 

Concerns

Are there any precautions for using True Results Retinol Active Skincare?

Do not use Retinol products if pregnant, lactating or planning to become pregnant. Consult a physician if you have existing skin conditions such as Rosacea. The True Results products that contain Retinol are True Results Retinol Active Eye Serum and True Results Retinol Active Night Creams.

 

Can I use Retinol if I am pregnant or lactating?

No, do not use Retinol products if you are pregnant, planning to become pregnant or lactating.

 

Do I have to use Sunscreen every day?

 Retinols can make your skin more sensitive to the sun. Limit sun exposure while using Retinol and use True Results Sunblock SPF50 every day to protect your skin from free radical attack and environmental damage.

 

What kind of side effects does Retinol have?

True Results is formulated with accelerated concentrations of Retinol to help diminish

the appearance of facial wrinkles while re-texturizing the skin’s surface. While the treatment is one of the strongest available without a prescription, your skin does need to acclimate before seeing results. Many people experience mild redness, warm tingling or stinging feeling, excessive dryness or peeling during this adaptation period. 

 

Should I stop using Retinol if I experience side effects?

Minimal side effects are expected, however, you may reduce the side effects with a more gradual progression of treatment. One option is to use your Retinol cream every other day, or every third day, until you skin can tolerate it daily.  Another alternative would be using a lower percentage Retinol. 

 

My skin is burning and tingling, what should I do?

Retinol products have been shown to cause some redness, burning or tingling while your skin is adapting to the system. If it’s not tolerable, stop using Retinol for a couple of days and try using every other night until you skin adjusts to the system. 

 

My skin feels very dry from the treatment, what should I do?

While your skin is undergoing the renewal process, Retinol can create excessive drying and mild peeling.  This is a good sign that Retinol is working, and soon your pores will tighten and your skin will start to transform.  Be sure to use additional moisture during this time and soon your skin will become less dry and more balanced.  

Ordering, Shipping & Returns

ORDERING

Can I place my order by phone?

You can place your order online or call us at 800.445.6457.

 

SHIPPING

What are your delivery options?

We offer free ground shipping from San Diego, CA through FedEx (4-10 business days). Rush shipping may be purchased for an additional fee (2-3 business days). Simply choose the option that works best for you when you place your order.

 

 When will my order ship?

We ship orders the following business day after they are processed.

 

 How do I track my order?

Shipping, tracking, and order information will be emailed to the address you used to make your purchase. Questions about your order?  Click here to get up to date tracking information.

 

RETURNS

What is your return policy?

Your satisfaction is our top priority. If you don’t see the True Results you are looking for after using the product for 30-days, return the unopened product within 30 days of purchase for a full refund (less shipping and handling). Please note: customers will be responsible for all return shipping fees.

 If your item arrives in less-than-perfect condition, simply email us at Support@trueresultsretinol.com, and we will work to resolve the issue ASAP.

 

 How do I process a return?

To process your return, please click here to download a return authorization form and email the filled out form to .  Please note your original order number and the email used to make the purchase. Products must be returned in their unopened and original packaging with proof of purchase through or www.biotone.com.

 Return packages must include a copy of the return authorization form and have the return authorization number printed on the outside of the carton. Return via UPS or FedEx and mail to:

 

 True Results Retinol Active Skincare

4757 Old Cliffs Road
San Diego, CA 92120
Write the RA# clearly on the outside of the box.

 

Contact Us

Still have questions or concerns? We’re always here to help!

Email us at: Support@trueresultsretinol.com

Call Toll-Free: 800.445.6457

Clinical Studies

  1. One-year topical stabilized Retinol treatment improves photodamaged skin in a double-blind, vehicle-controlled trial. Journal of Drugs in Dermatology 2015 Mar, 14(3): 271-80 http://www.ncbi.nlm.nih.gov/pubmed/25738849
  2. A novel anti-aging mechanism for retinol; induction of dermal elastin synthesis and elastin fibre formation. International Journal of Cosmetic Science 2011 Feb, 33(1) http://www.ncbi.nlm.nih.gov/pubmed/20704601
  3. A stabilized 0.01% retinol facial moisturizer improves the appearance of photodamaged skin in an eight-week, double-blind, vehicle-controlled study. Journal of Drugs in Dermatology 2009 Oct, 8(10): 932-6 http://www.ncbi.nlm.nih.gov/pubmed/19852122
  4. Improvement of naturally aged skin with Vitamin A (Retinol).  JAMA Dermatology 2007 May, 143(5); 606-612 http://archderm.jamanetwork.com/article.aspx?articleid=412795 
  5. Retinoids in the treatment of skin aging; an overview of clinical efficacy and safety. Journal of Clinical Interventions in Aging 2006 Dec, 1(4); 327-348 http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2699641
  6. Vitamin A antagonizes decreased cell growth and elevated collagen-degrading matrix metalloproteinases and stimulates collagen accumulation in naturally aged human skin. Journal of Investigative Dermatology 2000 March, 114(3); 480-486 http://www.ncbi.nlm.nih.gov/pubmed/10692106